Terms
Terms & Conditions
This website is set up to use a secure payment gateway for debit and credit cards, all orders will only be processed on receipt of full payment. All prices are quoted in £ sterling and includes VAT where applicable.
Orders take up 10 weeks before dispatch time, but this is only approximate, unfortunately delays do occur so an exact date for dispatch will never been given. When agreeing to these terms when purchasing you, the buyer are fully aware of this.
XMAS ANIMALS ARE NOT DISPATCHED UNTIL DECEMBER EVERY YEAR.
Please allow up to 8 - 10 weeks during busy periods such as Mother's Day, Christmas, Easter etc, this allows time for me to make your item to order and delivery, if you need an item urgently, please do contact me in advance and I will try to help if I possible.
Dates given are approximate and not guaranteed as delays do occur beyond my control - if you need an item for a certain date this has to be stated when you order.
Repeated emails asking for your draft deisgn / dispatch date will in turn delay your order.
The Products you order will be sent to the address you give at time of placing the order. If any of the details you have given in your delivery address are incorrect I accept no liabilty for your goods if you do not receive them. If you require your order to be sent to a different address after it has been returned then there may be a charge for posting it out again.
You may specify a delivery address, which is different from your billing address, if, for example, you would like the products sent directly to the recipient.
I am happy to post worldwide.
If you selected postage via 1st Class Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
Only the personalised animals are deisgned and made at By Victoria, all other items are from 3rd party suppliers.
In the event that I reproduce an item for you, I reserve the right to charge up to 100% of the sales price of the reproduced product.
If an item isn't delivered a replacement / refund will not be offered until an investigation is carried out by Royal Mail / My Hermes and proof of non delivery is obtained.
Cancellations
The fur and all parts of the animals have been certified as safe for use as toys from newborn and upwards and each animal is checked at least three times before leaving By Victoria in perfect condition.
Due to nature of the soft fur it's can be easily "marked" during transit whilst in it's mailing bag, your animal is not faulty and isn't actually marked, basically the fur has been pushed the wrong way and this can occur if it is pushed against something or kept in a tight space etc during transit. Unfortunately By Victoria cannot prevent this or be responsible for this, however it is extremely easy to fix, either dampen the affected area with water and smooth the fur back down so it is lying to correct way or else remove the stuffing pod and wash the animal using a hand wash setting below 30 degrees and again smooth the fur back into correct position (do not tumble dry)
Returns and Refunds
The item is your responsibility until it reaches us. For your own protection, I recommend that you send the parcel back to me using a delivery service that insures you for the value of the goods, as I cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to me will not apply in the following circumstances:
- Any products that I have made, personalised or customised specifically for you
- If you have made a spelling mistake on your order and it has been sent for production
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have changed your mind or have ordered an incorrect size.
As these items are toys they have all been approved suitable from birth, however they are made from fabric and will not be indestructable, therefore By Victoria is not responsible for any damage occured to your order after 48 hours of you receiving them.
If Royal Mail or Courier have lost your item, refunds will not be issued, however a replacement identical animal with same design will be sent once Royal Mail or Courier admit to the order being lost by them. (If there is no stock available of your chosen animal then you can chose one that is in stock)
Faulty item
If the item you received is faulty, please contact myself within 48 hours of receiving the order, quoting your order number, your name and address, details of the product and the reason for return, I will then advise on how to proceed with the return. Refunds will not be given if the fault is as a result of misuse. Refunds will not be given until the item is received at By Victoria and it is proven the item is faulty after testing. If item is proven to be not faulty then no refund or replacement will be given.
As these items are toys they have all been approved suitable from birth, however they are made from fabric and will not be indestructable, therefore By Victoria is not responsible for any damage occured to your order after 48 hours of you receiving them.
Colour
The colour of the product you receive may not match the colour as displayed by my website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.
Business address & contact
By Victoria
1 Lough Cowey Road
Portaferry
Co Down
N-Ireland
BT22 1PJ
tel 07788248542
Cookies
A cookie is a piece of data that is stored on a visitor's hard drive while they are visiting this website. We may utilise a short-lived form of cookie when you visit this site. A cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. Specifically, the following Cookies are or can be in use:
- Google Analytics (3rd party). I use this to see how many visitors I am getting, and how they found us. You can find out more about Google Analytics’ Cookies here: http://www.google.com/policies/privacy/ads/#toc-analytics
- Social Media Sharing and Integration (3rd party). I use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles. You can find out more about Facebook’s Cookie use here:http://www.facebook.com/help/?faq=115180708570932 , and Twitter’s here: https://twitter.com/privacy
- I also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site. You can find out about YouTube’s Cookie policy here:http://www.google.com/intl/en/policies/privacy/, and Vimeo’s here:http://vimeo.com/privacy
Legal Disclaimer and Copyright
By Victoria is committed to protecting your privacy as a visitor to this website. To visitors we offer this pledge: We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorised by you to receive your information except as I have disclosed to you in this Privacy Statement
Information Collection
When you send email from this website, you will provide certain personally identifiable information including your email address. At anytime, if you wish to no longer receive correspondaces via email, please contact me via the address listed on the site under the Contact link
Third Party Links
This website may contain links to third party websites that are not controlled by By Victoria. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that By Victoria is not responsible for the content of third party websites linked to the BY Victoria website nor are they responsible for the privacy policy or practices of third party websites linked to the By Victoria Website. This Privacy Policy only applies to information collected from you while you are at and while you are actively in a session with the By Victoria website.
Changes in this Policy
By Victoria reserves the right to change this Policy without providing you with advance notice of any intention to make the changes
T |