Terms & Conditions

By accessing and using this website, you are agreeing to follow and abide by the Terms set out below We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.

This website is set up to use a secure payment gateway for debit and credit cards, all orders will only be processed on receipt of full payment. All prices are quoted in £ sterling and includes VAT where applicable.

Orders take up 10 weeks before dispatch time, but this is only approximate, unfortunately delays do occur so an exact date for dispatch will never been given. When agreeing to these terms when purchasing you, the buyer are fully aware of this.


Please allow up to 8 - 10 weeks during busy periods such as Mother's Day, Christmas, Easter etc, this allows time for me to make your item to order and delivery, if you need an item urgently, please do contact me in advance and I will try to help if I possible.

Dates given are approximate and not guaranteed as delays do occur beyond my control - if you need an item for a certain date this has to be stated when you order.

Repeated emails asking for your draft deisgn / dispatch date will in turn delay your order.

The Products you order will be sent to the address you give at time of placing the order. If any of the details you have given in your delivery address are incorrect I accept no liabilty for your goods if you do not receive them. If you require your order to be sent to a different address after it has been returned then there may be a charge for posting it out again.

You may specify a delivery address, which is different from your billing address, if, for example, you would like the products sent directly to the recipient.

I am happy to post worldwide.

Whilst I make every effort to deliver goods on the day specified, I cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
In the event that the courier or Royal Mail attempt delivery but are unsuccessful the parcel is returned to me, this can take a few weeks and incurs a charge for returning and another postage cost to send again, the customer is liable for both these charges to be paid before item is sent out again for delivery.

If you selected postage via 1st Class Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

Only the personalised animals are deisgned and made at By Victoria, all other items are from 3rd party suppliers.

In the event that I reproduce an item for you, I reserve the right to charge up to 100% of the sales price of the reproduced product.

If an item isn't delivered a replacement / refund will not be offered until an investigation is carried out by Royal Mail / My Hermes and proof of non delivery is obtained.


This policy does not apply to personalised goods, which are exempt from the right to cancel.
If you need to cancel you order for non-personlaised items for whatever reason you can do so for most items within 7 working days, but this does not apply to items we have created personally for you including personalised items. You can notify me of a cancellation via email [email protected] within 7 working days and before the goods have been dispatched. Where items have already been created and dispatched you must return them in accordance with the Returns policy below.
Restocking charge of £10 will apply if a cancellation and refund is given at By Victoria's discretion.
Draft Designs
When you receive your draft design it is your responsibility to fully check all details and colours, if there are any mistakes please let me know. If there is a mistake and you don't make this known to me and agree your design then By Victoria carries no responsibility for the mistake. In this case animals can not be fixed and you will be required to make a new full price purchase plus postage.
If you wish to make changes to your draft design that you did not state when ordering, then you will be charged £5 per change.
If you do not reply to your email and confirm your design within 48 hours of sending you will be sent a text, if you haven't provided a mobile number or don't reply to the text your order will be then processed without your approval and in this case By Victoria is not liable for any mistakes on the finished product.
Once agreed draft deisgns will then be transferred to embroidery machines and stitched onto your chosen animal. This will be as close as possible to the draft design you were sent however due to fur and how it can lie on animals there may be a slight discrepancy of a few millimetres either way, please consider this when before agreeing your design / placing your order.
Pre order animals
Some animals on the webiste will be lsited as pre order and a month for delivery specified. This means the animal will be reserved for you until it is back in stock. No exact date will be given for delivery within that month due to the fact animals have to be made and shipped and unfortunately delays can occur. You will be emailed a draft design to approve and as soon as your animal is availble it will be completed and dispatched to you.
Thread Colours
Please note that you as the customer are responsible for choosing the thread colours to be used on your animal.  If you are unsure how thread colours will look please contact me BEFORE ordering for advice.  I will do the designs and sew out the animals in the thread colours  you have asked for, I will not question your chosen colours or advise on other colours if you have stated specific colours.
If you are not happy with the thread colours you chose on your animal when you receive it then By Victoria carried no responsibility for this. 
There are plenty of images of animals and thread colours on the website for you you be able to make a well informed decision.
Animal Fur

The fur and all parts of the animals have been certified as safe for use as toys from newborn and upwards and each animal is checked at least three times before leaving By Victoria in perfect condition.
Due to nature of the soft fur it's can be easily "marked" during transit whilst in it's mailing bag, your animal is not faulty and isn't actually marked, basically the fur has been pushed the wrong way and this can occur if it is pushed against something or kept in a tight space etc during transit. Unfortunately By Victoria cannot prevent this or be responsible for this, however it is extremely easy to fix, either dampen the affected area with water and smooth the fur back down so it is lying to correct way or else remove the stuffing pod and wash the animal using a hand wash setting below 30 degrees and again smooth the fur back into correct position (do not tumble dry)

Adevrtising photographs
Many of the photos By Victoria use will include props such as toys, ribbons etc please note these are not included in the sale of the soft toy. Due to safety reasons soft toys will be sold with only embroidery on the tummy and no ribbons or clothing etc.
By Victoria will not tolerate harrassment or negative behaviour or attitude of any kind via any source. Likewise By Victoria will not tolerate any form of mental abuse. Breach of the above will result in the order being cancelled without a refund with no warning or explanation and if neccessary reported to the police and / or solicitor.  Senders of the likes shall also be blocked from the website and all social media permanently. 
Abusive Behaviour
By Victoria will not tolerate abusive or threatening language posted on any of their social media outlets or via email, text or phone. Senders of the likes will have their orders cancelled and no refund given without warning or explanation and shall be blocked from the website and all social media permanently. Content containing threats / slander will also be reported to the police and / or solictor. Messages or emails threatening bad reviews / demanding a date you expect to have your item on will also result in your order being cancelled with no refund given. 
Repeated emails asking for draft deisgn or dispatch date will cause further delays to not only other orders but your own. 
Third Party Items
By Victoria only makes the personalised animals all other stock on the website is provided by 3rd party suppliers therefore postage and dispatch times may vary.


Returns and Refunds

If you are not completely satisfied with the goods, simply get in contact with me either via the contact page or on the telephone within 48 hours of receiving your order. Contact made after this time regards disatisfaction will not be valid under these terms and condtions. 

The item is your responsibility until it reaches us. For your own protection, I recommend that you send the parcel back to me using a delivery service that insures you for the value of the goods, as I cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to me will not apply in the following circumstances:

  • Any products that I have made, personalised or customised specifically for you
  • If you have made a spelling mistake on your order and it has been sent for production

By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have changed your mind or have ordered an incorrect size.

As these items are toys they have all been approved suitable from birth, however they are made from fabric and will not be indestructable, therefore By Victoria is not responsible for any damage occured to your order after 48 hours of you receiving them.

If Royal Mail or Courier have lost your item, refunds will not be issued, however a replacement identical animal with same design will be sent once Royal Mail or Courier admit to the order being lost by them. (If there is no stock available of your chosen animal then you can chose one that is in stock)

Faulty item

If the item you received is faulty, please contact myself within 48 hours of receiving the order, quoting your order number, your name and address, details of the product and the reason for return, I will then advise on how to proceed with the return. Refunds will not be given if the fault is as a result of misuse. Refunds will not be given until the item is received at By Victoria and it is proven the item is faulty after testing. If item is proven to be not faulty then no refund or replacement will be given.

As these items are toys they have all been approved suitable from birth, however they are made from fabric and will not be indestructable, therefore By Victoria is not responsible for any damage occured to your order after 48 hours of you receiving them.


The colour of the product you receive may not match the colour as displayed by my website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Business address & contact

By Victoria

1 Lough Cowey Road


Co Down


BT22 1PJ

tel 07788248542




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Legal Disclaimer and Copyright

All content on this website is Copyright 2014 to V Robinson trading as By Victoria and no part of this website including photographs may be used in any way without prior written consent from By Victoria
Privacy Policy

By Victoria is committed to protecting your privacy as a visitor to this website. To visitors we offer this pledge: We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorised by you to receive your information except as I have disclosed to you in this Privacy Statement

Information Collection

When you send email from this website, you will provide certain personally identifiable information including your email address. At anytime, if you wish to no longer receive correspondaces via email, please contact me via the address listed on the site under the Contact link

Third Party Links

This website may contain links to third party websites that are not controlled by By Victoria. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that By Victoria is not responsible for the content of third party websites linked to the BY Victoria website nor are they responsible for the privacy policy or practices of third party websites linked to the By Victoria Website. This Privacy Policy only applies to information collected from you while you are at and while you are actively in a session with the By Victoria website.

Changes in this Policy

By Victoria reserves the right to change this Policy without providing you with advance notice of any intention to make the changes