By Victoria FAQ
Why By Victoria ?
By Victoria is an award winning business that has been making personalised animals since 2012 for all ages.
By Victoria offers a bespoke one to one service so that you receive exactly what you want in terms of design and quality.
All By Victoria animals are certified as safe from birth upwards and made using the highest quality fabrics and threads.
By Victoria is a business that is devoted to you, managed just by Victoria herself so the personal touch remains and she can build a bond with her customers.
By Victoria takes the time to plan & make your design so it has the maximum impact on your animal and will last for years to come.
How can I contact By Victoria ?
By Victoria can be contacted in a variety of ways
Online Chat on website
Office hours are Mon - Fri 9am - 5pm, you can still contact me outside of these hours and I shall reply when By Victoria is open again.
What size are the animals ?
The animals are all approx 12 inches from top of the head to bottom of the tummy.
Where are you based ?
I have a studio at my home in Northern Ireland, I don't offer collection but post worldwide.
What are the delivery options ?
At checkout you have the option of My Hermes (£3.50) or Royal Mail (£5.00)
I also post worldwide and cost can be calculated at checkout for each individual country.
How long do orders take ?
Due to the constant high volume of orders I receive daily, they currently take approx 5-6 weeks before dispatch time, please allow time for the delivery method you have chosen on top of this.
ALL XMAS ANIMALS ARE DISPATCHED BETWEEN NOVEMBER AND DECEMBER, THIS IS PROTOCOL EVERY YEAR.
NO XMAS ORDERS ARE TAKEN AFTER 30TH SEPT FOR THAT YEAR.
At busier times of the year such as Xmas etc the waiting time increases.
Please note that October, November and December are extremely busy months for By Victoria and only essential emails are replied to such as change of address or mistake in details, emails asking for Xmas items before December are not replied to as this further delays all Xmas orders.
There is also a speed up option available on some animals so you can have it within 7 working days.
At By Victoria, your input & happiness are paramount, with time taken to consult on your design. You are more than just a number in a queue with By Victoria. Time is taken to get your order perfect for you. Quality is more important than quantity, so no order will be rushed out from By Victoria.
Please note dates can are approx as delays can occur beyond my control.
If you need your order by a certain date or have concerns it won't reach you on time please contact me in advance before ordering so I can try my best to meet your needs. (Does not apply to Xmas animals)
Can I change my order ?
Due to stock levels being controlled by the website and the fast movement of stock animals CANNOT be changed to different animals once ordered.
Please carefully check all the details before you place your order and again when you receive your confirmation email.
If you need to make changes please do so ASAP. If corrections aren't made known to me before the draft design is sent to you, then there will then be a fee of £5 per change.
When ordering please state thread colours if you have a preference, if not it will be done in colours of my choice.